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McClatchy Call Center

8700 Freeport Pkwy Suite 120
Irving , TX
https://www.mcclatchy.com
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Inside Sales Representative

McClatchy Call Center
Irving, TX Full-time
Posted on November 9, 2018

McClatchy has an exciting opportunity for a Media Consultant on our Inside Sales Team. Both inbound and outbound category opportunities are available. The successful candidate will drive growth for our clients by offering a variety of solutions to best fit the customer’s needs. The successful candidate will also be comfortable offering appropriate solutions for each of our different types of business categories.

Primary Responsibilities

  • Understand client’s business needs typically in a short close sale cycle to efficiently offer solutions, ensuring they receive their desired ROI
  • Verify all aspects of the ad with the customer prior to placement for accuracy
  • Manage relationship with clients to ensure they receive best-in-class service. Identify opportunities for cross-sell and up-sell
  • Follow credit policies and obtain pre-payment when necessary
  • Service the clients if any post-sale issues occur
  • After the contact, access other opportunities and follow procedures for handing off customer if a larger opportunity is identified
  • Prospect potential opportunities and maintain relationships with existing classified accounts clients
  • Identify and pursue prospects within opportunity categories
  • Service clients across multiple markets and speak to their various value propositions
  • Manages time to focus on outbound  sales calls when not handling inbound

Key Competencies

  • Manages a quick sales cycle well
  • Is able to make an immediate connection with a client over the phone
  • Understands each client and their unique business needs in order to provide ROI-impactful solutions.
  • Exhibits technical competency, e.g. updating our CRM
  • Thrives in high-volume, fast-paced environment
  • Able to converse with multiple markets, manage various market value propositions, switch gears quickly
  • Embraces change

Job Requirements

  • Publishing, advertising or media experience preferred.
  • At least 1-2 years sales experience. Telemarketing sales experience preferred.
  • High School - Required, College - Preferred
  • Ability to work Monday - Friday; occasional Saturdays may be needed. Early evening hours required.
  • Proficient in Microsoft Word, Excel, and Powerpoint and Google Office Tools
  • Excellent written and verbal communication skills
  • Excellent customer service skills