Desktop Support Technician 1

Desktop Support Technician 1 – Ferris State University

A Desktop Support Technician responds to incidents and requests escalated by the Service Desk that are related to customer equipment in which additional skills, knowledge, tools, or authority are required. May resolve incidents remotely, at the user’s location, or via equipment returns. Responsibilities may include hardware and software troubleshooting, deployments, moves, adds, and changes. Technicians must be customer service oriented. This position will be expected to travel to satellite campuses on occasion. Required: one year of work experience in a computer-related support position, high school diploma or equivalency, and a valid driver’s license. CompTIA A+ certification required within 90 days of employment.

To apply and view full job description, visit https://jobs.ferris.edu. Ferris State University is an Equal Opportunity employer committed to inclusion and equity. Learn more about the Ferris mission, commitment to diversity and to equal opportunity, and dynamic, student-focused community at ferris.edu. Applicants requiring accommodation or assistance completing an application/participating in the hiring process should contact Human Resources at (231) 591-2150 or fsujobs@ferris.edu.