Lead Dispatcher
Experienced Lead Dispatcher needed for towing service located in Arlington/Panego, Texas.
Hours are 7am to 5pm, Monday through Friday. There could be the hours of 7am to 7pm on occasion. TDLR/VSF preferred for an Incident Management towing company.
Lead Dispatcher Job Description:
The ideal candidate must be able to multi-tasker using computers and phone systems and have excellent organizational skills; Be reliable and work well with others, Excellent communication skills, Must be customer oriented with the ability to adapt and respond to different types of characters, Able to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Provide accurate, valid and complete information by using the right methods and tools.
Responsibilities:
- Answer calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Respond to queries related to services.
- Use the radio, phone or computer to direct crews and others to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Maintain and update call logs, call records and other important documentation.
Compensation will be discussed in the interview