Merchant Services Sales
Merchant Services Sales
SUMMARY
Clackamas County Bank is seeking a highly motivated sales professional to provide professional, friendly, service and assistance to customers by serving their business needs. Develop profitable new business, account relationships and increased profitability through the sale of merchant services. Adhere to bank policy, audit and banking regulations. Provide support to co-workers and supervisors.
Demonstrate professional customer service skills, have knowledge of merchant services and listen for opportunities to make service suggestions to customers. Be able to work in a team environment or independently.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Sales/Referrals
- Presenting and selling products and solutions to potential merchant customers
- Maintain and establish relationships with customers
- Networking with outside referral sources and current customer base in addition to cold calling to get additional referrals, and working with bank partners to generate referral sources for sales opportunities
- Completing any required paperwork for new customers
- Listen for opportunity to cross-sell
- Stay current on and support marketing efforts
- Ensure that predetermined sales goals are met
- Reliable transportation and ability to travel locally
Work Performance
-Meet established attendance standards
-Adhere to the posted times for breaks, lunch, etc-so work flow is consistent
-Cooperate when asked to help others
-Take initiative to ask for additional work
-Offer suggestions to improve efficiency
-Adhere to operational procedures
-Demonstrate knowledge of product/service when explaining to a customer
-Take initiative - listen for opportunities to offer products and services
-Demonstrate techniques for establishing priorities
-Answer the phone within 3 rings, identify the bank, self, ask caller how CCB can help
-Adhere to confidentiality policy
-Dress appropriately and professionally
Technical Skills
-Adhere to all compliance, regulatory and internal auditing guidelines.
QUALIFICATIONS
Outside Education and/or Experience
-High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Thorough knowledge of product marketing, client service issues and organization operations
- Strong marketing, business development/sales and negotiating skills
- Ability to creatively resolve client concerns and issues
- Basic problem-solving and decision-making skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Excellent interpersonal, verbal and written communication skills
- Merchant Services Sales Experience
Internal Education
Keep current on learning about insurance products, merchant services, bank services and products. Successfully complete all assigned reading material and required compliance training.
Language Skills
Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Speak effectively before groups of customers or employees of the organization.
Mathematical Skills
Calculate figures and rates for quotes to potential merchants. Assist current merchants with their pricing.
Reasoning Ability
Carry out written or oral instructions. Research situations and problem solve.
Physical Demands
Occasionally required to stoop, kneel or crouch when installing merchant equipment. Required up close vision, distance vision, as well as peripheral vision.
Work Environment
The noise level in the work environment is usually moderate.
Interpersonal Relations
Regularly interact with co-workers; expected to take the initiative to help see the work is done and to help research or solve problems. Also expected to adapt to changes in procedures and offer suggestions for improvement.
Computer Skills
Understand and be able to apply computer skills to communicate effectively within the organization using word processing to format letter or correspondence, set-up and maintain electronic folders and files; and send/save attachments. Have a basic understanding of accounting software to develop reports and forms such as spreadsheets/tables etc. Be able to use email for communication (internal and external), access outside websites as well as interface with the bank’s network. Also, be able to navigate the First Data website for merchant account information.
Code of Ethics
Adhere to the State and industry anti-discrimination standards.