Sales Support Specialist

Job Title: Sales Support Specialist

Location: Arlington Municipal Airport, Arlington, TX (DFW Metroplex)

About Us:

Air Power, Inc. is a rapidly growing leader in aircraft parts distribution, proudly serving as the largest worldwide distributor of Lycoming Engines and Continental's Preferred Engine Distributor. Located at Arlington Municipal Airport in Arlington, TX, we specialize in providing high-quality aircraft components and services. Our success is driven by our extensive industry knowledge, commitment to customer satisfaction, and a passion for supporting small, general aviation aircraft.

Position Overview:

We are looking for a motivated and detail-oriented Sales Support Specialist to join our Engine Sales Department. This full-time role is crucial in supporting our sales team to ensure the timely and efficient placement and management of factory Lycoming & Continental engines.

Key Responsibilities:

• Work closely with sales representatives to ensure timely and accurate placement of engine orders.
• Facilitate the progression of deals, driving sales efforts and overcoming any obstacles.
• Monitor and track engine order statuses to ensure prompt fulfillment and delivery.
• Manage payments, drop shipments, and returns of engine cores.
• Utilize CRM systems to maintain accurate records and enhance customer interactions.
• Provide exceptional customer service and support throughout the sales process.

Success in This Role Looks Like:

• Timely and Accurate Order Processing: Efficiently managing engine orders and ensuring that all placements are processed correctly and on time.
• Effective Deal Facilitation: Actively driving sales by helping to move deals along, addressing any issues promptly, and collaborating effectively with sales representatives.
• Accurate Order Tracking: Consistently monitoring and providing updates on the status of engine orders, ensuring customers are informed and satisfied.
• Seamless Payment and Shipping Management: Handling payments, drop shipments, and returns of engine cores with accuracy and efficiency.
• Exceptional Customer Service: Delivering outstanding support and maintaining positive customer relationships throughout the sales process.
• Proficiency with CRM: Utilizing CRM systems effectively to manage customer data, track interactions, and improve sales processes.

Why Air Power, Inc. is Successful:

Our rapid growth and success stem from our position as the leading distributor of Lycoming Engines and a key partner with Continental. Our commitment to quality, customer-focused approach, and expertise in the aviation industry distinguish us from our competitors.

Basic Requirements:

• Excitement and passion for small, general aviation aircraft.
• Experience with CRM systems and proficient in data entry and management.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.

Compensation and Benefits:

• Hourly pay with an incentive for each engine delivered.
• 401k with match.
• 100% employer-paid healthcare.
• Vision and dental plans.
• Paid vacation and additional benefits.

If you are enthusiastic about general aviation and ready to contribute to a dynamic and growing team, apply now to join Air Power, Inc. and be a part of our continued success!