ACH Child and Family Services

3712 Wichita Street
Fort Worth , TX
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Intake Supervisor

ACH Child and Family Services
Fort Worth, TX Full-time
Posted on September 12, 2018

We are searching for an experienced professional with exceptional communication skills. The Intake Supervisor will direct, administer and coordinate the activities of the Agency in support of the policies, goals and objectives established by the Agency Board of Directors, CEO and President. They will perform the following duties directly or through subordinates: Supervise the Intake Specialists on a day-to-day basis. Ensure that youth referred to the Agency are placed in accordance with OCOK regulations, contract requirements and Agency policy/procedures. Promote the well-being of children, participates in staff meetings/trainings, and coordinates with staff from other agencies involved in providing services to children.

Key Expectations/Responsibilities:


  • Participates in program development.
  • Implements Trauma-Informed Care practices.
  • Participates in developing training curriculum.
  • Participates in supervision meetings as directed/required by the Director.
  • Participates in meetings with collaborating partners and agencies.
  • Participates in other administrative and planning meetings as needed to facilitate referral and placement.


  • Provides regular and consistent supervision to Intake Specialists and provides opportunities for the professional development of assigned staff.
  • Ensures the department is adequately staffed to facilitate the timely placement of children and provision of services provided by Intake Specialists.
  • Makes recommendations to senior staff on initiatives and ideas regarding quality improvement activities within the department’s scope of responsibilities.
  • Ensures an accurate system of identifying available resources to satisfy youth’s placements is maintained by the Agency.
  • Ensures child assessment tools are properly used to correctly evaluate children referred to the Agency for placements or services.
  • Ensures quantified and measurable data is used during the child assessment phase to make appropriate decisions regarding the type and level of placement for the child.
  • Promotes safety and encourages the least-restrictive and shortest length of out-of-home placement for children.
  • Reviews case documentation on a regular basis to monitor contract compliance.
  • Liaison with other agency programs.
  • Actively involved in myEvolv implementation and serves as a Super Skilled User for TDFPS IMPACT system and related activities to the SSCC Region 3b.
  • Assists in reviewing and revising policies and procedures as needed.
  • Monitors and reviews placements made by Intake Specialists to ensure adherence to placement outcome goals as mandated by Agency’s contract requirements.
  • Communicates youth’s needs and concerns to residential program and/or child placing agency.
  • Assists staff in handling crisis and emergencies which are called in to the department.
  • Maintains a close working relationship with public and private agencies involved in providing services/support to children and families.
  • Ensures up-to-date listings of agency care providers and licensing capacity.
  • Oversees 24-hour Region 3b intake and placement services.
  • Monitors contract outcome measures with emphasis on the placement activities conducted by Intake Specialists.
  • Completes documentation and forwards reports containing descriptive, analytical and evaluative content.
  • Coordinates with Agency’s Quality Improvement and Contracts Specialists to ensure compliance of network providers as it relates to placements.
  • Refrains from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
  • Advocates, promotes and practices cultural sensitivity and responsiveness in all day-to-day interactions.
  • Develops, promotes and practices teamwork in all activities.
  • Completes other duties as assigned by the Director.


  • Carries out supervisory responsibilities in accordance with the Agency’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Directly supervises employees as denoted on the OCOK Organizational Chart in accordance with federal, state and/or COA requirements.


  • Attends relevant in-service training offered at ACH to expand knowledge of services and the application of clinical skills.
  • Attends mandatory trainings such as, but not limited to, Emergency Behavior Intervention (SAMA), CPR and First Aid, Psychotropic Medications and Trauma-Informed Care training.
  • Communicates regularly with supervisor and seek supervision when appropriate.
  • Attends continuing education necessary to expand knowledge and maintain certifications or licenses.
  • Notifies supervisor properly when absent.
  • Completes assignments on time.
  • Establishes effective working relationships with coworkers.
  • Deals satisfactorily with and acknowledges work-related stress.
  • Maintains appropriate boundaries between professional and personal issues.
  • Adheres to all policies and procedures of the agency and its accrediting and standard setting bodies, such as Council on Accreditation (COA) and state licensing.
  • Respects the dignity and worth of all clients and families.
  • Maintains client confidentiality per agency standards and all applicable codes of ethics.
  • Uses outside professional collaboration and intra-agency teamwork appropriate to the agency.
  • Learns, understands, and supports the agency mission, purpose and function.
  • Is prepared to address appropriate issues during supervisory conferences and meetings.
  • Accepts direction from supervisor and implement supervisor’s suggestions and instructions.
  • Understands your job description in relation to other agency positions.
  • Continues to work to improve skills needed for position held.
  • Considers the environmental, cultural, safety, diversity issues and needs of the clients.
  • Identifies and understand the strengths, abilities and competencies of the clients.
  • Completes other duties as assigned by the Director

Education Requirements: A bachelor’s degree from an accredited college or university is required; a master's degree in social work or related field is preferred.

Experience Requirements: A minimum of three years of experience working with children, youth and families in foster care or related experience with some knowledge of the regulations that guide residential services are required with a bachelor’s degree.

A minimum of two years of experience working with children, youth and families in foster care or related experience with some knowledge of the regulations that guide residential services are required with a master's degree.